Background
Documents Produced for the Institute
What Happened at the Institute
Summer Institute 2010 was the largest participatory learning event in The Centre’s history, attended by more than 100 individuals from across Canada, the U.S, the U.K., Australia, and New Zealand.
Several key issues emerged. It was suggested that “return on expectations” (ROE) may be a more appropriate concept for workplace LES than “return on investment” (ROI). A distinction was made between “measuring” and “capturing” softer outcomes/results, and participants were surprised by the large investment in education made by fast-food giant McDonalds in the UK and US.
This Institute followed up on the 2009 Summer Institute, What Works and Why?